Barbara Sanfilippo, CSP, CPAE
- Professional Speaker
- Dream Big! What's the Best That Can
- Life is a Cappuccino – When is
- Outclass Your Competition With Five
- Build a Business, Advise a Client,
Get a Life!
- Winning Sales Strategies of Top
Performers: The Critical Edge!
- Build a Winning Sales Team – Sales
- Five Star Service and Sales – It
starts with Me!
- How to Manage Your Book of Business
The Secret to Expanding Customer Relationships
- Break the 80/20 Rule –
How to Get Peak Performance from Your “B” Players
- The HR Director’s Role – Be Savvy,
Be Strategic, Be Smart!
Barbara Sanfilippo, an excellent business and motivational
speaker in sales, service, client relationships and how to Dream Big!
For solid content, customization, and electric energy, Barbara
Sanfilippo is the speaker for you. CEO's, entrepreneurs, and association
executives give her top scores for delivering idea-packed, entertaining,
and interactive programs with take home value. Her repeat clients rave
about her dynamic style, audience involvement, and pre-program
preparation. She is a popular national and international speaker,
consultant, and author of "Dream Big! What's The Best That Can Happen?"
and "The Service Path: Your Roadmap For Building Strong Customer
Her topics include: high performance selling, customer service, client
relationship strategies, life balance, and motivation. She is in demand
for convention keynotes, recognition events, sales and management
conferences, and executive retreats. As a successful
business consultant, she understands the challenges facing today's
leaders and employees. Barbara is one of only 95 speakers worldwide to
have received both the Certified Speaking Professional (CSP) designation
and the CPAE, Speaker Hall of Fame award from the National Speakers
She has diverse experience in working with all sizes and types of
audiences from facilitating small management retreats, conducting
training workshops to delivering major keynote programs. Barbara's
dynamic, enthusiastic and genuine style allows her to easily connect
with CEOs, senior management, entrepreneurs, salespeople, support and
What's the Best That Can Happen? or Dream Big!
Success or Significance?
- In these busy times, we may be questioning our priorities and what
success means to us. Are we addressing the important areas in our life
such as: family, friends and service to others? Truly successful
people have a sense of purpose, focus and personal fulfillment. In
this idea-packed, interactive and entertaining program, Barbara will
help you rate your life satisfaction index, define what success and
happiness means to you, make time to enjoy more Cappuccino Moments™
and create your biggest dreams. You’ll leave energized with a renewed
sense of priorities and actions you can take to achieve success and
live a life of significance. So be sure to attend this special program
by an award-winning speaker.
Life is a Cappuccino – When is Enough,
- What is "success"? For some, it may be reaching a specific income
level, having a "fat" bank account or a beautiful home. For others, it
may be taking special vacations, spending more time with our family or
enjoying nature. As we rush down the road of life — a key question to
ask is, “Am I making a living or living my life?” In this idea-packed
and energizing session, Barbara will help us evaluate the critical
choices necessary to slow down, live with an attitude of gratitude,
and find time to sip cappuccino!
Outclass Your Competition With Five Star Service or
The Evolving Sales and Service Culture - What's Next?
- Thousands of dollars are spent annually on what many CEOs think
will develop a sales and service culture in their organization.
Usually these are short-term "quick fixes" like training and
incentives. Why are the effects fleeting? Why are these approaches
ineffective over the long term? Those who are successful in sales and
service take steps that reach to the very core of their organization.
Topical solutions won’t work. In this idea-packed, interactive
program, Barbara Sanfilippo outlines a comprehensive, step-by-step
process to build a high performance service and sales culture. Topics
include: measuring internal and external service, developing
standards, setting goals, instilling accountability, providing
incentives and recognition, orienting new employees and much more.
You'll receive a detailed handout, useful exhibits, suggested
timetables, pitfalls to avoid and a process you can begin immediately.
Target Audience: CEOs, senior/mid-management, sales and marketing
directors, business owners and customer service professionals.
Build a Business, Advise a Client, Get a
- Are you building a business or are your building a book of
business? In today’s competitive and fast moving environment you may
get so caught up in attracting and advising your clients that you
neglect to plan for your own future. If you want to take your business
to the next level, you must put on your CEO hat, leverage yourself,
build value, and identify those opportunities and strategies that will
get you there. Maybe it’s time to bring in a junior professional,
upgrade technology, change your marketing program, evaluate
profitability, outsource key functions or create an exit strategy to
enjoy life more. In this idea-packed, energizing and interactive
session, you’ll discover the key ingredients necessary to grow your
business, mastermind with your peers and begin planning for your
future success. You’ll leave energized with a clear direction to build
your business and get a life!
Target Audience: Entrepreneurs, business owners, investment and
insurance professionals with a client list and seeking to grow their
Winning Sales Strategies of Top Performers: The Critical Edge!
Build a Winning Sales Team –
Sales Management Best Practice
Five Star Service and Sales – It starts
- Each contact with a customer or member is a "moment of truth".
Front-line staff must always be ready and willing to go the extra
mile. Support staff also play a key role by being responsive to their
"internal customers" or fellow employees. All staff must make the
change from order takers to order seekers. In this highly entertaining
and informative program, attendees will learn why service is so
important, how to acknowledge and greet people, how to serve our
internal customers, how to recognize cues and approach the customers
about our services, and, most importantly, how to take responsibility
for motivating ourselves.
Target Audience: Customer contact and support staff
How to Manage Your Book of Business – The
Secret to Expanding Customer Relationships
- Chances are some of your VIP customers are feeling neglected and
are ripe for being stolen. What are you doing to reach out and touch
your best customers, build loyalty, and nurture profitable
relationships? As a relationship manager or sales representative your
primary role is to retain your "A" customers and expand relationships
with your "B" customers. In essence, your job is to effectively manage
your "book of business." In this program, you'll get valuable
information you can use to begin confidently contacting your key
In this idea-packed and energizing program, you'll discover:
- Your primary duties as a relationship manager
- Best practices to manage your book of business
- How to create a profiling form to get to know your customers
- How to make the initial introductory call with confidence
- How to build trust and engage your customers in conversation
- How to recommend a service or product
- How to set up an effective follow up system
- How to add value to the customer relationship with VIP service
- How to conduct client review meetings
Target Audience: Relationship managers, sales and investment
professionals, account executives, and anyone seeking to expand
relationships with an assigned list of customers or members.
Break the 80/20 Rule – How to Get Peak
Performance from Your “B” Players
- As a CEO, sales manager or HR professional your job is to get
results through both your "A" and "B" players. "B" players make up the
majority of your staff and are often mismanaged and undervalued. Yet
they execute, are loyal and get the job done. What would it be worth
to you to reverse the 80/20 rule so more of your people are operating
at peak performance? Too many firms focus on their strongest or
weakest links, yet success or failure often lies in that solid middle,
the 75% of workers who have been ignored. You'll leave armed with
tools to re-engage your staff and create meaningful recognition
programs. In this idea-packed session, Barbara will share:
- the difference between A & B players --how to identify and
- why most coaching models are ineffective
- how to coach and determine what motivates your B players
- why cash incentives don't always work and what types of
recognition will inspire your "B" players to perform
- why you may not need or want more “A” players and much more!
Target Audience: CEO's, managers, supervisors, sales managers, HR
professionals, business owners and anyone interested in increasing
The HR Director’s Role – Be Savvy, Be
Strategic, Be Smart!
|"Great! Barbara Sanfilippo's Five Star Service Solutions
takes the mystery out of the process of delivering terrific service with vivid examples,
and a simple but solid approach "
Kenneth Blanchard, Ph.D.
Co-Author, The One Minute Manager
|"Barbara Sanfilippo has done an excellent job of chronicling and
organizing the things head up managers . . . across the
country are doing to improve the quality and consistency of the service their customers
|Ron Zemke, President
Performance Research Associates, Inc
Co-Author, Service America!
"Your evaluation scores were the highest of any MPI presenter in our
history. You had the audience laughing one moment, crying the next and
then seriously searching their souls. I have never seen a keynote
presentation affect so many participants at the same time emotionally,
spiritually and intellectually."
Meeting Professionals International