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Culturetopia: An Ideal For Every Team, Workgroup or Company

Jason Young

Like any other group of connected people, each business organization has its own culture. Every company, large or small, has a culture: if you put people together in any organization for some time, a culture will start to form.

Jason Young

We can tell a lot about the underlying culture by the way people behave. Behavior is influenced by our feelings, values, beliefs, ambitions, training, and knowledge. Behavior is also affected by how much we like and respect the people we’re working with and working for.

Also, it’s influenced by our attitude to the work itself: whether we see it as an important contribution to our lives and the lives of others, or as something we’d rather not be doing.

All of these factors go together in a single concept: company culture.

Culturetopia as I define it, is simply an organizational culture of care and accountability.

Most people who work for companies are in a traditional command and control environment. But Culturetopia is not just a theoretical notion. It’s real. In fact, many companies have some of the cultural attributes I advocate. It’s just highly unusual to experience them all in one place.

This kind of culture recognizes that company success is delivered by the people who work in that company, so it makes sense to care for the needs of those people and, at the same time, hold them accountable for results.

This is the kind of culture where employees get to do work they enjoy and find satisfying, with people they like and respect. This is the kind of culture that makes it natural for people to want to make a contribution and feel empowered to do so. They bring their full talents to the workplace and they work hard. They derive high levels of satisfaction from their accomplishments. This all leads to a positive, upward spiral of performance improvement.

Culturetopia is an ideal every organization should aspire to. However, Culturetopia doesn't just happen by chance. It is the result of focused, intentional, and supportive leadership.

Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
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