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Mark Sanborn, CSP, CPAE
  • Professional Speaker:  leadership, team building, customer service and mastering change
  • The Fred Factor Author
  • The Speakers Roundtable Member
  • The National Speakers Association Past President
  • High Impact Leadership
  • The Leadership Experience
  • Upgrade! Proven Strategies for Dramatically Increasing Personal and Professional Success
  • The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
  • Mastering Change
  • Teambuilt: Making Teamwork Work
  • The Ten Commandments of Customer Service
  • The Marks of Distinction
Leadership skills development; change management strategies; teamwork building and customer service enhancing programs…Mark Sanborn helps his clients build employee competence, motivation and commitment to excellence while adhering to core values and ethics. Mark Sanborn is known internationally as "the high content speaker who motivates." He presents 90-100 programs every year on leadership, team building, customer service and mastering change. He is president of Sanborn & Associates, Inc., an idea lab dedicated to developing leaders in business and in life.

Mark Sanborn is a business educator
and consultant who offers his expertise
with eloquence. Click on his video image
below for a sample of what Mark offers his
live audiences.

 Click here for Mark's preview video

Clients appreciate that Mark researches their needs and then tailors his presentation to meet their objectives. Leslie Kvasnicka of the Society of Quality Assurance wrote, "You took time to understand our organization and its members. You made your presentation seem to be designed specifically for us and we loved it!"

Mark's client list includes Exxon, Airtouch Cellular, BMW Financial, Mortons of Chicago, New York Life, Price Costco, ServiceMaster, and Hewlett Packard.

Presentations magazine featured Mark in 1995 as one of five "Masters of the Microphone." Mark holds the Certified Speaking Professional designation and is one of the youngest speakers ever inducted into the Speaker Hall of Fame. He is also a member of the exclusive Speakers Roundtable, a group of 20 of the top speakers in the world.

Mark also is the author or coauthor of nine books, including The Fred Factor, Teambuilt: Making Teamwork Work, Sanborn On Success, Best Practices In Customer Service, and Meditations for the Road Warrior. He has created and appeared in 20 videos and numerous audio training programs.

Mark Sanborn. is positioned to be a key resource for your leadership development, change management, customer service and teambuilding needs.

High Impact Leadership
  • Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.
The Leadership Experience
  • Develop your own leadership ability by going wider and deeper into the leadership experience. Learn how personal and organizational crises--failures and brokenness--impact the development of a leader.
Upgrade! Proven Strategies for Dramatically Increasing Personal and Professional Success
  • Want to stay on the leading edge? Then you'll have to upgrade every aspect of your business and life to stay at the top. Mark's presentation, Upgrade!, will tell you how to keep moving up despite fierce competition. And you'll learn that no matter how good you've become, better is always possible! Upgrade! teaches a proven system for perpetual personal and professional improvement that will help anyone, regardless of current performance, to reach the next level.
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
  • Learn the secrets of extraordinary individuals who have learned how to reinvent their work to create added value for customers and colleagues without spending more money to do it. If you are looking for a high-content presentation that will educate and entertain, this is the speech.
Mastering Change
  • Does your organization survive change or exploit it? The ability to create profitable change faster than your competition is key to your continued success. This presentation provides the tools for benefiting and profiting from change.
Teambuilt: Making Teamwork Work
  • Based on the bestselling video series "Teambuilding: How to Motivate and Manage People" and book Teambuilt: Making Teamwork Work, this program explains how to create teams quickly, partner with colleagues and customers and achieve dramatically greater productivity and results.
The Ten Commandments of Customer Service
  • Successful organizations need a comprehensive service strategy and techniques people can use to achieve service excellence. Being "nice" to customers isn't enough. This presentation shows how to deliver the kind of superior service that most organizations only talk about.
The Marks of Distinction
  • Excellence isn't enough for long-term success. Sustained market leadership requires distinction. This presentation distills Mark's work with and research of over 1000 organizations. It explains in detail the three defining characteristics of distinction and how to achieve them.
"Your content was outstanding. I can't recall a keynote address where so many of our participants were taking notes...As strong as your content was, though, your customization of the presentation for our company was even better. This took your content to a much higher level. I heard a number of comments from participants who remarked that you were the most effective speaker they have heard reference specific company information in a keynote presentation."


"I have plenty of feedback from attendees commenting on what a fantastic speaker you are and how relevant the messages were. I was certainly impressed at how you were able to take the research you had done on our company and incorporate it effectively into your talk. It not only added credibility to your message, but it also hit home and made people think."



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